Operations, maintenance and support
Operations, maintenance and support you can count on 24/7.
Our comprehensive operations, maintenance and support services are designed to keep your network performing at its best—securely, reliably, and around the clock. With a focus on best-practice delivery and continuous improvement, we help reduce downtime, lower costs, and optimise your digital infrastructure.
Whether you’re managing a single site or a complex network, we offer scalable support backed by industry standards and proactive service delivery.
Our core capabilities include:
24/7 Network Operations Centre (NOC) support, including real-time monitoring, fault detection, and incident resolution
Preventative and corrective maintenance to minimise downtime and extend asset life
Service assurance and performance optimisation in order to maintain availability, quality, and end-user experience
Asset lifecycle management which includes installation, maintenance, upgrades, and decommissioning
Remote diagnostics and automated ticketing including fast fault response and resolution times
Firmware and software management - this includes updates, patches, and testing in controlled environments
Capacity planning and traffic engineering to ensure your network scales with demand
Helpdesk and end-user support that includes responsive, tailored assistance when it’s needed most
We also provide long-term asset management and proactive network augmentation services to keep your operations future-ready. With the right tools, expertise, and insights, we ensure you stay ahead of performance issues and focused on what matters most—delivering great service to your customers.